Returns & Refunds
Please contact our Returns Department firstname.lastname@example.org within forty-eight (48) hours of receiving your package if an item is received damaged or has been incorrectly shipped by us.
Your order will be considered complete without any issues if no attempt has been made to contact our Returns Department within 48 hours.
Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such a return is made within thirty (30) business days of shipment.
All returned items must be unused, unopened, and in original packaging for a refund. All cartridges, atomizers, e-liquids, coils, RBA, disposable items, and clearance items are final sale and are not covered by our return policy and warranty.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss or damage during shipment. We, therefore, recommend that you insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If you have received an incorrectly shipped item, please note that we require the item to be returned to us before we can resend the correct item. Approved refunds are processed within approximately ten (10) business days of our receipt of the items, and will be credited back to the original payment method.