Guide FAQ

Frequently Asked Questions

Welcome to the Guide FAQ! Here, you'll find answers to common questions about using the Guide shipping insurance app, including how to opt in to Guide and how to submit claims for lost or stolen packages.

What is Guide Package Protection?

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

How do I file a claim with Guide Package Protection?

If you’ve purchased package protection and need to make a claim, head here to File a Claim

How do I buy Guide Package Protection?

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

What am I covered for?

Guide Package Protection covers lost, damaged, stolen packages.

How much does Package Protection cost?

The cost of Guide Package Protection depends on the total value of your order.

How long before my delivery is classified as lost?

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

What happens if my parcel is stolen / if it says delivered but I haven’t received it?

File a claim as normal here and Guide will go ahead and process your claim.

How do I get a refund for Guide Package Protection?

If your order is in transit, we are unable to refund Guide Package protection.

How long do I have to file a claim?

30 – 45 days depending on the claim type. This is from the date you placed your order.

FDA: Disclaimer

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice. SV3 LLC shall not be held liable for the medical claims made by customer testimonials.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. SV3 LLC assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. SV3 LLC does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming. You must be 18 years or older to visit this website and/or purchase SV3 LLC products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction. All products ship in accordance with the PACT Act.

NIXODINE DISCLAIMER

Nixodine is for use by adult (21+) vapor consumers. Underage sale is prohibited. Not Intended for use by minors or pregnant women. Keep out of reach of children and pets. Nixodine is not intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease. It is intended only as a satisfying alternative for adult vapor consumers. This is a finished product and should not be mixed with nicotine containing e-liquid. *Warning: Nixodine Could Be Habit Forming*

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