Welcome to our FAQ section, your one-stop resource for
answers to all your vaping and order related queries. Whether you're new to the
vaping world or an experienced user, our comprehensive guide will help you
navigate through the complexities of vaping, ensuring a safe and enjoyable
experience.
How long will it take to process my order?
It can take the warhouse 24 to 72 hours (not including weekends and holidays) to fill your order.
How long until I receive my order?
Transit and delivery times are 7-18 business days. Once your order ships you will receive an email with tracking information.
What if my order is damaged?
Document the damage by immediatley taking a picture of the order and packing slip.
Then send an email with the pictures, order number and email address to:
What if I need an exchange or refund?
To start the process, send us an email to support@vaping.com listing the items you will be returning or exchanging.
Then ship your unopened, unused and sealed products back to us within 30 days of purchase date.
How does your warranty policy work?
Please visit Mipod.com for warranty on their products.
Puffco products are covered by Puffco's warranties.