Your one-stop resource for answers to all your vaping and order related queries.

Orders & Shipping

How long will it take to process my order?

• 24 to 72 hours for the warehouse to fill your order (not including weekends and holidays)

How long until I receive my order?

• Transit and delivery: 7-18 business days
• You will receive an email with tracking information once your order ships

Shipping Info →

Damaged Orders

What if my order is damaged?

1. Immediately take a picture of the order and packing slip
2. Email the pictures, order number and email address to support@vaping.com

Returns & Exchanges

What if I need an exchange or refund?

1. Email support@vaping.com listing the items you will be returning or exchanging
2. Ship your unopened, unused and sealed products back to us within 30 days of purchase date

Warranty

How does your warranty policy work?

• Mi-Pod products: visit Mipod.com for warranty
• Puffco products: covered by Puffco's warranties