What if I need to send something back for an exchange or refund?
Please contact our Returns Department (call 855-729-3840 or email firstname.lastname@example.org) within forty-eight (48) hours upon receiving your package if an item is received damaged or has been incorrectly shipped by us. Your order will be considered as correctly closed without any issues if no attempt has been made to contact our Returns Department within 48 hours.
Except for any products designated on the Website as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within thirty (30) business days of shipment. All returned items must be unused, unopened, and in original packaging for a refund. All cartridges, atomizers, e-liquids, coils, RBA, disposable items and clearance items are final sale and are not covered by our return policy and warranty.
How do I get free shipping?
Free Shipping is available on orders within America with a sub-total of $25 or more.
When eligible, the Free Shipping option should be selected during checkout.
If you have any questions please contact us using the form under the Ask a Question section
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